| Free Training & Technical Support |
Let us ask, do you know your vendor's technical support number by heart? If yes we think this speaks volumes and frankly none
of it is good. To us this means you find yourself needing to call far too often and the reasons are not your fault. They are the
result of software that either fails regularly, is difficult to use, is poorly documented or is just plain clumsy.
And then there are the more sinister instances in which software is written to deliberately create a need for technical support effectively installing a "cash cow" for the vendor.
The plain truth is quality software must be rock solid reliable, easy to use, thoroughly documented (answers right where you need them) and intuitive. Training must be excellent while not requiring longer than an hour to complete.
Now we all know every vendor makes the same claims about their product but there is only one true test. What do they charge for technical support? Frankly, the more it costs the less faith they have in their own product.